HELPLINE SUPPORT OFFICER
WHO WE ARE
Dignity4Patients is an independent charity providing Support, Advocacy
& Information to victims-survivors of sexual abuse. We work with
people who have experienced sexual abuse or inappropriate sexual
behaviour in medical, healthcare, or therapeutic environments. We aim
to assist victim-survivors in dealing with various reporting, justice,
and healing pathways for their well-being. We intend to treat those
accessing healthcare who have experienced negative sexualised
behaviour by healthcare staff with the respect and dignity they
deserve.
POSITION INFORMATION
Dignity4Patients is hiring a Helpline Support Officer across our
Justice and Advocacy Service. We seek a dedicated individual to join
our team to provide support to individuals and families who have
experienced sexual abuse (in any of its forms) in Ireland’s
healthcare services.
Ideally, we require someone with experience in supporting victims &
survivors or providing information on individual rights, legal
processes, or available supports. As a frontline worker, this
important role seeks to support and empower victims. Your work will be
underpinned by our core values of confidentiality, professionalism,
respect, empathy, integrity, and accountability.
Our office is based in Drogheda and the Helpline Support Officer will
be required to attend our office due to the sensitivity of the subject
and for client confidentiality.
MAIN ROLES AND RESPONSIBILITIES
* To answer and address helpline calls, emails, text messages, and
web contact in a respectful manner.
* o arrange appointments and meet victims on a one-to-one basis in a
professional and empathetic manner.
* To be familiar with the support services available for victims of
sexual violence and refer where required.
* To risk assess the helpline callers’ needs and to offer
appropriate support services.
* To escalate any matters of concern to the Advocacy Officer to
ensure safe client engagement.
* To enter & maintain detailed client records in Dignity4Patient’s
database, with timely casework follow-up.
* To support the Operations Manager in ensuring health & safety and
compliance requirements are fulfilled.
* To attend regular supervision to ensure your mental health and
self-care are a priority.
* To attend internal meetings and attend mandatory training and any
related training
* To offer support and backup to colleagues in the Advocacy Team as
and when required.
* Carry out other roles or duties within the scope, spirit and
purpose of the post, as requested.
SKILLS, KNOWLEDGE AND EXPERIENCE
ESSENTIAL:
* Qualification in human rights, sociology, social care, social
policy, healthcare or a related field or 2 years of working with
victims and survivors. Excellent interpersonal, communication, and
teamwork skills, with the ability to listen to and show empathy when
undertaking victims and survivor support.
* Strong IT skills, comfortable using a CRM or Proficiency in MS
packages e.g. Word, Excel, Outlook
* At ease with daily contact with victims and survivors via helpline
telephones, texts, emails, and webchats.
* Ability to work effectively as part of a team and on own
initiative.
* Comfortable in managing and dealing with the topic of sexual
abuse.
* Fluent Communication in the English Language.
DESIRABLE:
* Prior proven track record of victim/survivor support.
* High standards of organisational skills and attention to detail.
* Confidentiality is the bedrock of our work, discretion and
sensitivity should be your core values. Have a positive, can-do
attitude; a self-starter with the ability to work in a team.
BENEFITS & TERMS
JOB TYPE: Part-time, permanent role, with a 6-month probationary
period.
HOURS: Option 1: * hrs per week over a 4-day
week Monday through Thursday ( *.**Apply on the
website** – *. *) +
unpaid lunch. Option 2: * hrs per week over a
4-day week Monday through Thursday ( *.**Apply
on the website** – *.**Apply on the
website**)
ANNUAL LEAVE: Generous entitlement of * days
per annum plus Good Friday, Christmas Eve & New Year’s Eve. Sick
Leave: Generous entitlement of 7 days certified sick leave paid at
*% of daily salary. Counsellor: Access to
quarterly work supervision/counsellor support for staff well-being.
PARKING: Free on-site parking is available at the office.
LOCATION: Drogheda outskirts.
SALARY: The salary for this role depending on the option chosen is:
* Option 1: * hrs per week at €**Apply on
the website**. * p/hr totalling approximately
€ *, * per annum:
* Option 2: * hrs per week at €**Apply on
the website**. * p/hr totalling approximately
€ *, * per annum: This
is the pro-rata rate of a full-time equivalent of €**Apply on the
website**, * per annum.
APPLICATION:
Please send your CV with a Cover Letter outlining how you meet the
essential and if possible desirable criteria. Applications to **APPLY
ON THE WEBSITE** BY 5PM ON MONDAY **APPLY ON THE WEBSITE**TH JANUARY
**APPLY ON THE WEBSITE**. APPLICATIONS AFTER THIS DEADLINE WILL NOT BE
CONSIDERED.
Interviews: Interviews will be held the week of **Apply on the
website**th January * either on Zoom or
face-to-face depending on requirements.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
